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  • Call Us: +91 8448425499 , For Franchise : 9142502222

Return Policy & Shipping Information




Canceling an order

Once an order has left our facility we are unable to issue a refund or exchange, we cannot make any exception to this policy. There is no Warranty or Guarantee of the products, in the case of manufacturing defects, we will offer only repair service.

Orders can be stopped before leaving our facility and we provide a 24-hour time frame for cancellations from the time of purchase. To cancel your order email us at care@pyramydair.in


Delivery time & processing

Once your order is received it must undergo a verification process that includes a review of your required documents (Adhaar card, Voter ID, Passport, or Driver's License ) as well as a quality assurance review of the airgun(s). This verification takes up to 3 days for us to complete, once we ship your order we will update your delivery ETA.

Most orders are delivered between 10 to 15 business days using reputable Surface courier, and we ship orders Monday to Saturday with the exception of public holidays.

Please note: orders are only able to be delivered to the address provided by you at the time of placing your order.


Defective products :

Because we are unable to accept refunds or exchanges every gun we sell will undergo a thorough quality review before they leave. We can not assume responsibility for damage caused by altering or modifying the gun. We do however offer repair services that may include a cost to you, if you need repair service on a gun you bought from us please email us at care@pyramydair.in and we will be glad to help.


All disputes are subjects to DELHI jurisdiction


As per New Arms Rules, 2016 Air Weapons having Calibre .177 and Energy less than 20 Joules do not require arms license for possession. It is adviced to keep the bill of purchase along with the Air Weapon at all times.